FAQs

Got Questions?

faqs

What is the manufacture time for a RAW finish product?

Approximately 10 working days. During peak periods, our times will increase.

What is the manufacture time for a POLISHED/STAINED product?

Approximately 14 working days. During peak periods, our times will increase.

If you are NOT TRADE, can an order be made?

It sure can! We deal with the public as well as trade!

What payment do you except?

We except most forms of payment, including: internet transfer and credit cards (except AMEX)

What is the process of getting started?

Please send over your sizes, so we can provide you with a quotation. Upon requesting to proceed with this as an order, a deposit will be needed before we can begin production.

Do we deliver?

Yes we can provide delivery, depending on situation and location, and only inner Melbourne areas. There will be a delivery charge – cost depending on location. Transport can be organised, however, will need to be arranged by yourself and paid directly to the transport company.

Can we custom make a door style & colour that I have seen?

Most definitely! Most of the time. Please provide us with all the details via email.

Do we offer a Machinery Service?

Yes, we sure do! It does depend on your timber, so please call us to discuss.

Where does your timber come from?

All our timber comes from sustainable managed forests throughout the world, mainly Australia.

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