Finer Timber Doors – Official Warranty

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GUARANTEE OF DOORS

Natural variations in the colour, texture, grain pattern of the wood or MDF are not considered defects. Doors must be accorded reasonable treatment by the purchaser and should be stored and or hung in dry buildings/areas and not in damp, moist or freshly plastered areas. The utility or structural strength must not be impaired in the fitting of the door, the application of hardware or cutting and altering of the door for lights, louvres, panels or any special details.

ENTRANCE DOORS SHOULD BE HUNG IN WEATHER PROTECTED AREAS.

Doors and door systems including pivot systems that are installed in a fully exposed situation including opening out doors will not be warranted unless there is adequate overhead protection. Immediately after fitting and prior to hanging, the entire door including the top and bottom edges, must receive two coats of undercoat and two coats of paint. This includes doors that are supplied raw or factory primed. If staining, exterior grade varnish or sealer must be used and its application to be equivalent to paint finish to prevent absorption of moisture.

Exterior finishes MUST BE applied strictly in accordance with paint manufacturers instructions. Entrance and Exterior doors should be finished in light reflective colours to reduce the risk of heat absorption which may cause warping. DARK COLOURS MAY VOID WARRANTY.  Regular maintenance should be provided to prevent deterioration.

The company will not be held responsible for additional charges of hanging, painting or other charges arising from the replacement of doors. Any such defects must be brought to the attention of the manufacturer when discovered and in any event within five years from the date of delivery/collection by the company. The company is not liable to reimburse any purchaser for doors repaired or replaced without the prior written consent of the company to such repair or replacement. The company will not assume responsibility for doors which become defective because of failure to follow these conditions or hazards of shipment or storage, after doors leave the control of the company. The company will not be liable for any costs, claims, damages whatsoever occurring to the customer or its agents, as a result of either acts or omissions of the customer. The company will not be liable for any consequential loss or damage, whether due to its negligence or otherwise. The company will not be liable to the customer for the company’s failure to comply with its obligations to the customer due to any cause beyond the company’s reasonable control and the company’s obligations affected by such cause are suspended while the cause continues to prevent or hinder the company’s performance.

** Considerable damage can occur during the delivery of doors, particularly interstate or country areas, where special packaging is recommended in an attempt to prevent transit damage. The company is not responsible AT ALL for any transit damage that may occur. 

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