Timber Doors (Vic) Pty Ltd guarantees their products: Timber Doors & Solid Timber Benchtops against defects by design, workmanship and/or the use of faulty raw materials.
This warranty is not a wear warranty and does not cover surface wear (wear and tear).
Improper Installation – of benchtops and doors.
Improper Maintenance – this includes the use of abrasive cleaning chemicals and the use of too much water.
Extreme Conditions – maintaining the proper humidity levels in the home at all times during the year.
Abuse or Misuse – this warranty does not cover indentations, scratch damages caused by negligence or damage caused by, pet claws etc..
Water Damage – this warranty does not cover damage caused by moisture penetration or any other water damage caused by leaking, etc..
Alterations/Repairs – Any alterations to any of our doors or benchtops, or structural failure due to excessive alteration or abuse will void any and all except implied warranties.
Colour and grain variations occur naturally in timber and are not considered a defect. All timbers are colour matched by hand to achieve a consistent result, that is humanly possible.
Doors must be handles with care – stored flat, away from adverse moisture conditions and extreme climate conditions. A warp of distortion not exceeding the Australian Standard in not considered a defect. Panels are manufactured to move within the door frame. Do not allow build up of polish or stain, that may prevent movement between the panel and frame. If movement is prevented, this will lead to spitting and/ or panel bulge in wide doors. Doors exposed to full sunlight are at risk of shrinkage and therefore require particular attention.
Within two weeks of delivery, the doors MUST receive a minimum of TWO coats of paint, varnish or sealer to prevent the undue absorption of moisture. Doors must be ENTIRELY coated including the top, bottom and both side edges. Do not use water based finishes or stains without paint manufacturer’s consultation.
Finer Timber Doors agrees to repair or replace at its discretion, unfinished doors found to be defective within the meaning of this warranty and is limited to the purchase price of the originally supplied doors.
TERMS AND CONDITIONS
Natural variations in the colour, texture or grain pattern of the wood or MDF are not to be considered defects. Doors must be accorded reasonable treatment by the purchaser and should be stored or hung in dry buildings and not in damp, moist or freshly plastered areas. The utility or structural strength must not be impaired in the fitting of the door, the application of the hardware, or cutting and altering of the door for lights, louvers, panels or any special details.
ENTRANCE DOORS SHOULD BE HUNG IN WEATHER PROTECTED AREAS.
Doors and door systems including pivot systems that are installed in a fully exposed situation including opening out doors will not be warranted unless there is adequate overhead protection.
Immediately after fitting and prior to hanging, the entire door, including the top and bottom edges must receive two coats of undercoat and two coats of paint. This included doors that are supplied raw or factory primed. If staining, exterior grade varnish or sealer must be used and its application to be equivalent to paint finish to prevent the absorption of moisture.
Exterior finishes to be applied strictly in accordance with paint manufacturer’s instructions. Entrance and Exterior doors should be finished in light reflective colours to reduce the risk of heat absorption which may cause warping. DARK COLOUR MAY VOID WARRANTY. Regular maintenance should be provided to prevent deterioration.
The company will not be held for responsible for additional charges of hanging, painting or other charges arising from the replacement of doors. Any such defects must be brought to the attention of the manufacturer when discovered in any event within five years from the date of shipment by the company. The company is not liable to reimburse any purchaser for doors repaired or replaced without the prior written consent of the company to such repair or replacement. The company will not assume responsibility for doors which become defective because of the failure to follow these conditions or hazards of shipment or storage, after doors leave the control of the company. The company will not be liable for any costs, claims, damages, or demands arising from the personal injury, loss or damage whatsoever occurring to the customer or its agents, as a result of either acts or omissions of the customer. The customer will not be liable for any consequential loss or damage, whether due to its negligence or otherwise. The company will not be liable to the customer for the company’s failure to comply with its obligations to the customer due to any cause beyond the customer’s reasonable control and the company’s obligations affected by such cause are suspended while the cause continues to prevent or hinder the company’s performance.
Considerable damage can occur during the delivery of doors particularly to country areas. “Special Packaging” is recommended in an attempt to prevent transit damage. The company is not responsible for any transit damage.